A Medical Information Associate with Dutch language to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries.

Responsibilities

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Dutch and English.

• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes

• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely

• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service

• Providing management with regular updates regarding project status and metrics concerning enquiries

• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call centre experience preferred
• Comfortable receiving enquires by phone
• Ability to perform out-of-hours service if required

• Time and issue management, delegation, organization and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English and Dutch skills, both verbal and written